Global BPO Market in the Public Sector 2015-2019

公共部門向けBPO(ビジネスプロセスアウトソーシング)の世界市場

◆タイトル:Global BPO Market in the Public Sector 2015-2019
◆商品コード:IRTNTR5514
◆調査・発行会社:Technavio (Infiniti Research Ltd.)
◆発行日:2015年3月25日
◆ページ数:116
◆資料形式:pdf / 英語
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【資料の概要】

当調査レポートでは、公共部門向けBPO(ビジネスプロセスアウトソーシング)の世界市場について調査・分析し、エグゼクティブサマリー、市場概観、業界の構造分析、公共部門向けBPO(ビジネスプロセスアウトソーシング)の世界市場規模及び予測、製品別分析、サービス別分析、地域別分析、購買基準、市場成長要因、市場の課題、市場動向、競争状況、主要企業(ベンダー)分析などの情報をお届けいたします。

About Global BPO Market in Public Sector
BPO is a segment of outsourcing, which consists of subcontracting certain business processes of an organization to a third-party vendor that has expertise in the required domain. The Public sector refers to government services such as the military, police, public education, public transit, healthcare services as well as employees working for government organizations. The BPO services in Public sector support governments to perform various functions such as e-governance initiatives, taxation, asset registration, pensions, and welfare programs, including financial assistance for the unemployed, and in a cost-effective manner.

TechNavio’s analysts forecast the Global BPO market in Public sector is set to grow at a CAGR of 6.0 percent over the period 2014-2019

[Covered in this Report]
The Global BPO market in Public Sector can be categorized into four segments: F&A Outsourcing, CRM BPO, HR Outsourcing, and Procurement Outsourcing. This report covers information about the market share of the Global BPO market in Public sector by services and by geography.

TechNavio’s report, Global BPO Market in Public Sector 2015-2019, has been prepared based on an in-depth market analysis with inputs from industry experts. The report also covers the market landscape of the Global BPO market in Public sector and its growth prospects in the coming years. The report also includes the profiles of key vendors operating in this market.

[Key Regions]
• Americas
• APAC
• EMEA

[Key Vendors]
• Accenture
• Capgemini
• IBM
• Serco Global Services
• TCS
• Unisys
• Wipro

[Other Prominent Vendors]
• 3i Infotech
• Aegis
• Amadeus IT Group
• Aon
• ATS Group
• CGI
• Cognizant
• Convergys
• Corbus
• EXL
• Genpact
• Harris
• Hays
• HCL Technologies
• Hudson
• Infosys
• Kelly
• Kenexa
• Logica
• NCO Financial Systems
• Neeyamo
• Northrop Grumman
• Pinstripe and Ochre House
• Pontoon Solutions
• Steria
• Sutherland
• TDS
• WNS
• Xerox

[Market Driver]
• Enhancement of Service Delivery Platforms
• For a full, detailed list, view our report.

[Market Challenge]
• Increase in Budgetary Pressures
• For a full, detailed list, view our report.

[Market Trend]
• Increased Shift toward Omni-channels
• For a full, detailed list, view our report.

[Key Questions Answered in this Report]
• What will the market size be in 2019 and what will the growth rate be?
• What are the key market trends?
• What is driving this market?
• What are the challenges to market growth?
• Who are the key vendors in this market space?
• What are the market opportunities and threats faced by the key vendors?
• What are the strengths and weaknesses of the key vendors?

【資料の目次】

01. Executive Summary

02.List of Abbreviations

03.Scope of the Report
03.1 Market Overview
03.2 Product Offerings

04.Market Research Methodology
04.1 Market Research Process
04.2 Research Methodology

05.Introduction

06.Market Landscape
06.1 Market Overview
06.2 List of Contracts in BPO Market in Public Sector
06.3 Market Size and Forecast
06.4 Five Forces Analysis

07.Market Segmentation by Service
07.1 Global BPO Market in Public Sector by Service
07.2 Global CRM BPO Market in Public Sector
07.2.1 Market Size and Forecast
07.3 Global HR Outsourcing Market in Public Sector
07.3.1 Market Size and Forecast
07.4 Global F&A Outsourcing Market in Public Sector
07.4.1 Market Size and Forecast
7.5 Global Procurement Outsourcing Market in Public Sector
07.5.1 Market Size and Forecast

08.Market Segmentation by Product
08.1 Global HR Outsourcing Market in Public Sector by Product
08.2 Global Payroll Outsourcing Market in Public Sector
08.2.1 Market Size and Forecast
8.3 Global RPO Market in Public Sector
08.3.1 Market Size and Forecast

09.Geographical Segmentation
09.1 Global BPO Market in Public Sector by Geographical Segmentation
09.2 BPO Market in Public Sector in Americas
09.2.1 Market Size and Forecast
09.2.2 Key Countries in Americas
09.3 BPO Market in Public Sector in EMEA Region
09.3.1 Market Size and Forecast
09.3.2 Key Countries in EMEA Region
09.4 BPO Market in Public Sector in APAC Region
09.4.1 Market Size and Forecast
09.4.2 Key Countries in APAC Region

10.Buying Criteria

11.Market Growth Drivers

12.Drivers and their Impact

13.Market Challenges

14.Impact of Drivers and Challenges

15.Market Trends

16.Trends and their Impact

17.Vendor Landscape
17.1 Competitive Scenario
17.2 Key Vendors 2014
17.3 Other Prominent Vendors
17.3.1 Aon
17.3.2 Cognizant
17.3.3 Infosys
17.3.4 Convergys
17.3.5 Capita
17.3.6 NCO Financial Systems
17.3.7 Xerox
17.3.8 Genpact
17.3.9 CGI Group
17.3.10 Harris Corporation
17.3.11 Northrop Grumman
17.3.12 Aegis
17.3.13 ATS Group
17.3.14 Corbus
17.3.15 HCL Technologies
17.3.16 WNS
17.3.17 Sutherland
17.4 Other Prominent Vendors

18.Key Vendor Analysis
18.1 Accenture
18.1.1 Key Facts
18.1.2 Business Overview
18.1.3 Business Segmentation by Revenue 2013
18.1.4 Business Segmentation by Revenue 2012 and 2013
18.1.5 Geographical Segmentation by Revenue 2013
18.1.6 Business Strategy
18.1.7 Key Information
18.1.8 SWOT Analysis
18.2 Capgemini
18.2.1 Key Facts
18.2.2 Business Overview
18.2.3 Business Segmentation by Revenue 2013
18.2.4 Business Segmentation by Revenue 2012 and 2013
18.2.5 Geographical Segmentation by Revenue 2013
18.2.6 Business Strategy
18.2.7 Key Developments
18.2.8 SWOT Analysis
18.3 IBM
18.3.1 Key Facts
18.3.2 Business Description
18.3.3 Business Segmentation
18.3.4 Revenue Segmentation by Business Segment
18.3.5 Revenue Segmentation by Business Operation
18.3.6 Revenue Comparison of Business Segments 2012 and 2013
18.3.7 Revenue Segmentation by Geography
18.3.8 Business Strategy
18.3.9 Key Developments
18.3.10 SWOT Analysis
18.4 Serco Global Services
18.4.1 Key Facts
18.4.2 Business Overview
18.4.3 Business Segmentation
18.4.4 Market Segmentation
18.4.5 Geographical Segmentation
18.4.6 Recent Developments
18.4.7 SWOT Analysis
18.5 TCS
18.5.1 Key Facts
18.5.2 Business Overview
18.5.3 Revenue by Business Segmentation 2013
18.5.4 Revenue by Business Segmentation 2012 and 2013
18.5.5 Revenue by Geographical Segmentation 2013
18.5.6 Business Strategy
18.5.7 Recent Developments
18.5.8 SWOT Analysis
18.6 Unisys
18.6.1 Key Facts
18.6.2 Business Overview
18.6.3 Business Segmentation by Revenue 2013
18.6.4 Business Segmentation by Revenue 2011-2013
18.6.5 Geographical Segmentation by Revenue 2013
18.6.6 Recent Developments
18.6.7 SWOT Analysis
18.7 Wipro
18.7.1 Key Facts
18.7.2 Business Overview
18.7.3 Revenue by Business Segmentation 2014
18.7.4 Revenue by Business Segmentation 2013 and 2014
18.7.5 Revenue by Geographical Segmentation 2014
18.7.6 Business Strategy
18.7.7 Recent Developments
18.7.8 SWOT Analysis

19.Other Reports in this Series

[List of Exhibits]

Exhibit 1: Market Research Methodology
Exhibit 2: Global BPO Market in Public Sector
Exhibit 3: Global BPO Market in Public Sector 2014-2019 (US$ billion)
Exhibit 4: Segmentation of Global BPO Market in Public Sector by Service 2014
Exhibit 5: Segmentation of Global BPO Market in Public Sector by Service 2014-2019
Exhibit 6: Global CRM BPO Market in Public Sector 2014-2019 (US$ billion)
Exhibit 7: Global HR Outsourcing Market in Public Sector 2014-2019 (US$ million)
Exhibit 8: Global F&A Outsourcing Market in Public Sector 2014-2019 (US$ billion)
Exhibit 9: Segmentation of Global F&A Outsourcing Market in Public Sector 2014
Exhibit 10: Global Procurement Outsourcing Market in Public Sector
Exhibit 11: Segmentation of Global HR Outsourcing in Public Sector 2014
Exhibit 12: Segmentation of Global HR Outsourcing Market in Public Sector 2014-2019
Exhibit 13: Global Payroll Outsourcing Market in Public Sector 2014-2019 (US$ million)
Exhibit 14: Global RPO Market in Public Sector 2014-2019 (US$ million)
Exhibit 15: Geographical Segmentation of Global BPO Market in Public Sector 2014
Exhibit 16: Geographical Segmentation of Global BPO Market in Public Sector 2014-2019
Exhibit 17: BPO Market in Public Sector in Americas 2014-2019 (US$ billion)
Exhibit 18: BPO Market in Public Sector in EMEA Region 2014-2019 (US$ billion)
Exhibit 19: BPO Market in Public Sector in APAC Region 2014-2019 (US$ billion)
Exhibit 20: Accenture: Business Segmentation by Revenue 2013
Exhibit 21: Accenture: Business Segmentation by Revenue 2012 and 2013 (US$ million)
Exhibit 22: Accenture: Geographical Segmentation by Revenue 2013
Exhibit 23: Capgemini: Business Segmentation by Revenue 2013
Exhibit 24: Capgemini: Business Segmentation by Revenue 2012 and 2013 (US$ million)
Exhibit 25: Capgemini: Geographical Segmentation by Revenue 2013
Exhibit 26: IBM: Business Segmentation
Exhibit 27: IBM: Revenue Segmentation by Business 2013
Exhibit 28: IBM: Revenue Segmentation 2013
Exhibit 29: IBM: Revenue Comparison of Business Segments 2012 and 2013 (US$ million)
Exhibit 30: IBM: Revenue Segmentation by Geography 2013
Exhibit 31: Serco Global Services: Business Segmentation
Exhibit 32: Serco Global Services: Market Segmentation
Exhibit 33: Serco Global Services: Geographical Segmentation
Exhibit 34: TCS: Revenue by Business Segmentation 2013
Exhibit 35: TCS: Revenue by Business Segmentation 2012 and 2013 (US$ billion)
Exhibit 36: TCS: Revenue by Geographical Segmentation 2013
Exhibit 37: Unisys: Business Segmentation by Revenue 2013
Exhibit 38: Unisys: Business Segmentation by Revenue 2011-2013 (US$ billion)
Exhibit 39: Unisys: Geographical Segmentation by Revenue 2013
Exhibit 40: Wipro: Revenue by Business Segmentation 2014
Exhibit 41: Wipro: Revenue by Business Segmentation 2013 and 2014 (US$ billion)
Exhibit 42: Wipro: Revenue by Geographical Segmentation 2014



【掲載企業】

Accenture , Capgemini , IBM, Serco Global Services, TCS, Unisys, Wipro , 3i Infotech, Aegis, Amadeus IT Group , Aon, ATS Group, CG, Cognizant, Convergys , Corbus, EXL, Genpact, Harris, Hays , HCL Technologies , Hudson, Infosys, Kelly, Kenexa, Logica, NCOFinancial Systems , Neeyamo, Northrop Grumman , Pinstripe and Ochre House, Pontoon Solutions, Steria, Sutherland , TDS, WNS, Xerox

【資料のキーワード】

BPO(ビジネスプロセスアウトソーシング)、公共部門、顧客管理(CRM)アウトソーシング、人事業務アウトソーシング、財務・会計アウトソーシング、購買アウトソーシング、業務代行サービス

【調査方法】

一次資料による調査(業界専門家、ベンダー、代理店、顧客等を対象にしたデプスインタビュー調査など)及び二次資料による調査(Technavio独自のプラットフォーム、産業書籍、企業報告書、ニュース記事、アナリストレポート、貿易協会、政府機関発行データなど)

★調査レポート[公共部門向けBPO(ビジネスプロセスアウトソーシング)の世界市場] (Global BPO Market in the Public Sector 2015-2019 / IRTNTR5514)販売に関する免責事項
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